Last updated: [12/05/2025]

This Privacy Policy explains how Supra Pens (“we”, “our”, or “us”) collects, uses, and shares your personal information when you visit or make a purchase from our website.

By using our website or interacting with our services, you consent to the practices described in this policy.

1. Definitions

  • Account: A user profile registered on our site.
  • Cookies: Small data files stored on your device to improve your experience.
  • Personal Data: Information that can identify you, directly or indirectly.
  • Service: The Supra Pens website and all related services.
  • Service Provider: A third party that helps us operate our Service (e.g., payment processors, analytics providers).
  • Usage Data: Data collected automatically, such as your IP address, browser type, and how long you stay on certain pages.
  • You: The individual accessing or using our Service.

2. What We Collect

We may collect the following types of data:

Personal Data

When you interact with us, we may ask for:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (handled securely via our partners)

Usage Data

We automatically collect:

  • IP address
  • Browser and device type
  • Pages visited and time spent
  • Date/time of access
  • Diagnostic and analytics data

3. Cookies and Tracking Technologies

We use Cookies and other tracking tools (like web beacons and scripts) to:

  • Improve your browsing experience
  • Remember your preferences
  • Analyze site performance
  • Prevent fraud

Types of Cookies We Use:

  • Essential Cookies: Required to operate the website
  • Performance Cookies: Help us understand how you use our site
  • Functionality Cookies: Remember your preferences (e.g., language, login info)
  • Advertising Cookies (if applicable): Serve personalized ads based on your behavio

You can modify your browser settings to block cookies. Disabling cookies may affect website functionality.

4. How We Use Your Data

We may use your Personal Data to:

  • Provide, maintain, and improve our services
  • Process and ship your orders
  • Communicate updates, offers, and customer support
  • Send marketing messages (if opted-in)
  • Monitor and analyse usage to improve user experience
  • Comply with legal obligations
  • Prevent fraud and ensure site security

5. Sharing Your Information

We may use your Personal Data to:

  • Service Providers: To process payments, manage logistics, analyze site use
  • Business Partners and Affiliates: For marketing and operational purposes
  • Law Enforcement: If legally required or to protect our legal rights
  • In the event of a sale or merger: Your data may be transferred with business assets

We do not sell your personal information.

6. Retention of Data

We keep your personal data only as long as necessary for the purposes listed above, or to comply with legal obligations.

Usage data is typically kept for a shorter duration, unless needed for security or operational analysis.

7. International Data Transfers

Your information may be stored or processed outside of your country, including where data protection laws may differ. We take appropriate steps to ensure your data is treated securely.

8. Data Security

We use commercially reasonable measures to protect your personal data, including encryption and access controls. However, no internet transmission is 100% secure, so we cannot guarantee absolute security.

9. Children’s Privacy

Our services are not directed to anyone under 13. We do not knowingly collect personal data from children. If you believe your child has provided personal information, please contact us, and we will promptly delete it.

10. Your Rights

Depending on your location, you may have rights to:

  • Access or correct your data
  • Request data deletion
  • Withdraw consent
  • Object to or restrict certain uses
  • Opt out of marketing communications

To exercise your rights, contact us at info@suprapens.com

11. Third-Party Links

Our website may contain links to other websites. We are not responsible for their content or privacy practices. We recommend reviewing their policies separately.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We’ll notify you of major changes via email or by posting a notice on our website. Continued use of our services after updates means you accept the revised policy.

13. Contact Us

For questions or concerns about this Privacy Policy, reach out to us:

Email: support@suprapens.com

Website: www.suprapens.com